Pip + Willow
Personalised Memorial Photo Frame
Personalised Memorial Photo Frame
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This item is made to order, which means it will be specially crafted just for you. If you need the item urgently, please leave a note in your cart and we will do our best to prioritise your order. Please read the processing time below.
Processing Time
Processing Time
Processing time is currently between 1-2 weeks for dispatch (this is for both standard and express postage).
Shipping Information
Shipping Information
Please ensure you check our processing and delivery lead times.
- All our items are delivered via ATL (Authority to Leave)
- Upgrading orders to express does not imply that the item will be rushed; it means the couriers will use their express delivery service.
Returns & Exchanges
Returns & Exchanges
Cancellation Policy / Change Of Mind
Request a cancellation within 2 days of purchase and if it has not been shipped within that period.
Returns/Exchanges
Pip and Willow will not accept exchanges for those who have a change of mind or if you accidentally ordered the incorrect item.
Pip and Willow will however accept returns & offer exchanges in the rare case that your item is faulty. If you need to exchange it for the same item, send us an email at hello@pipandwillow.com.au
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We take a great deal of care to ensure that your package arrives safely, however in the rare case that your item gets damaged or goes missing we are not held responsible.
Please note: Some of our products are natural wooden products; therefore not each disc/memory drop is the same. There will be some imperfections in laser work due to the natural nature of the product. By purchasing, you acknowledged this and no refund will be issued for change of mind.
Our policy lasts 7 days. If 7days have gone by since your purchase and you have not reported a fault, unfortunately we can’t offer you an exchange.
There are certain situations where only partial refunds are granted, such as:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Refunds
Pip and Willow do not offer refunds.
Our stunning Memorial Photo Frames are a sentimental gift of remembrance for those who have suffered the loss of a loved one.
The comforting verse reads:
'You left us beautiful memories,
Your love is still our guide,
and though we cannot see you,
you're always by our side.'
These frames make a thoughtful gift for Mother's Day, Father's Day, Birthdays, or even as a replacement for flowers when someone you know losses their loved one.
Specifications:
- Size of entire frame - Approximately 25.5cm wide x 17.2cm high
- Fits a 4" x 6" photo, which you can easily stick on the back with an adhesive of your choice, such as tape (photo not included).
- Cut out size - Approximately 9.8 wide x 14.8 high.
- Manufactured out of 3mm plywood, with laser engraving
- All other items in the images are not included
- Designed and made in Melbourne, Australia
How to Order:
- Select if you would like magnets, a photo stand, or neither from the dropdown box.
- Write the name in the text box provided
- Write the dates in the text box provided.
- If you have any further questions, please email us at hello@pipandwillow.com.au
NOTE: As our Photo Frame is made from a natural product (plywood), please allow for variations in the wood such as patterns, texture, and knots. The texture and pattern will vary from the ones pictured. This is what we love about our frames the most - each set is so unique.
As all of our products are handmade by us, please allow 10-15 working days for dispatch (this is for both standard and express postage). We thank you for your patience.
Order was shipped 2 weeks ago and still haven’t received it. Tracking still says ‘ready for processing’. I’ve tried contacting store and haven’t heard anything back.