Pip + Willow
Personalised Premium Retro Keychain
Personalised Premium Retro Keychain
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This item is made to order, which means it will be specially crafted just for you. If you need the item urgently, please leave a note in your cart and we will do our best to prioritise your order. Please read the processing time below.
Processing Time
Processing Time
It is the busiest time of the year hence our current processing time is currently between 2-4 weeks for dispatch (this is for both standard and express postage).
Shipping Information
Shipping Information
Please ensure you check our processing and delivery lead times.
- All our items are delivered via ATL (Authority to Leave)
- Upgrading orders to express does not imply that the item will be rushed; it means the couriers will use their express delivery service.
Returns & Exchanges
Returns & Exchanges
Cancellation Policy / Change Of Mind
Request a cancellation within 2 days of purchase and if it has not been shipped within that period.
Returns/Exchanges
Pip and Willow will not accept exchanges for those who have a change of mind or if you accidentally ordered the incorrect item.
Pip and Willow will however accept returns & offer exchanges in the rare case that your item is faulty. If you need to exchange it for the same item, send us an email at hello@pipandwillow.com.au
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We take a great deal of care to ensure that your package arrives safely, however in the rare case that your item gets damaged or goes missing we are not held responsible.
Please note: Some of our products are natural wooden products; therefore not each disc/memory drop is the same. There will be some imperfections in laser work due to the natural nature of the product. By purchasing, you acknowledged this and no refund will be issued for change of mind.
Our policy lasts 7 days. If 7days have gone by since your purchase and you have not reported a fault, unfortunately we can’t offer you an exchange.
There are certain situations where only partial refunds are granted, such as:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Refunds
Pip and Willow do not offer refunds.
The premium PU leather keyrings we offer are an ideal gift for any occasion, such as Father's Day. You have the option to provide us an image of your handwritten message or specify what you want engraved on the keyring using our chosen font. Utilizing a high-precision laser, we permanently imprint your design onto the keyring. Each item is custom-made upon ordering, making it a special gift for any loved one.
What is Included:
- PU leather keyring with attachments
Specifications:
- Size of keyring - Approximately 18cm with all the attachments
- The provided keychain includes the option of various attachments to accommodate a variety of uses.
- Laser Engraved with text
- All other items in the images are not included
- Designed and made in Sydney, Australia
How To Order:
- Enter your personalised text (maximum of 12 characters) or upload a photo of your own or child's handwriting (just take note it should be around 12 characters only).
- If you upload a photo of a personalised handwriting, please make sure you write on a clear paper using a sharpie or thick pen on bright light with no/minimal shadows
- No proofs will be sent for this item so please make sure everything is correct
- Colour may vary slightly due to different colour monitors.
- As all of our products are handmade by us, please allow 10-15 working days for dispatch (this is for both standard and express postage)
