Pip + Willow
Pocket Hug
Pocket Hug
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This item is made to order, which means it will be specially crafted just for you. If you need the item urgently, please leave a note in your cart and we will do our best to prioritise your order. Please read the processing time below.
Processing Time
Processing Time
Processing time is currently between 1-2 weeks for dispatch (this is for both standard and express postage).
Shipping Information
Shipping Information
Please ensure you check our processing and delivery lead times.
- All our items are delivered via ATL (Authority to Leave)
- Upgrading orders to express does not imply that the item will be rushed; it means the couriers will use their express delivery service.
Returns & Exchanges
Returns & Exchanges
Cancellation Policy / Change Of Mind
Request a cancellation within 2 days of purchase and if it has not been shipped within that period.
Returns/Exchanges
Pip and Willow will not accept exchanges for those who have a change of mind or if you accidentally ordered the incorrect item.
Pip and Willow will however accept returns & offer exchanges in the rare case that your item is faulty. If you need to exchange it for the same item, send us an email at hello@pipandwillow.com.au
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We take a great deal of care to ensure that your package arrives safely, however in the rare case that your item gets damaged or goes missing we are not held responsible.
Please note: Some of our products are natural wooden products; therefore not each disc/memory drop is the same. There will be some imperfections in laser work due to the natural nature of the product. By purchasing, you acknowledged this and no refund will be issued for change of mind.
Our policy lasts 7 days. If 7days have gone by since your purchase and you have not reported a fault, unfortunately we can’t offer you an exchange.
There are certain situations where only partial refunds are granted, such as:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Refunds
Pip and Willow do not offer refunds.
Personalised Pocket Hug – A Comforting First Day of School Keepsake
Make your child's first day of school extra special with our Personalised Pocket Hug. This thoughtful keepsake is designed to fit perfectly in their pocket, providing a comforting reminder of home when they need it most.
The front of the pocket hug features a beautiful gold acrylic with two arms hugging, engraved with the message "Big hug from Mummy and Daddy" (customisable), while the back has space for a personal letter or message. The message on the back can be adjusted based on whether it’s from one person or two or more (e.g., "From Me" vs. "From Us"). It also has a velvet storage bag for safe keeping.
Perfect for easing any nerves on their first day, this pocket hug is a beautiful way for parents to send love and support while their child is at school.
Key Features:
- Gold Acrylic Hug Design: A unique gold acrylic piece featuring two arms embracing, symbolising love and comfort.
- Personalisation: Engraved with the message "Big hug from Mummy and Daddy" (or a custom message of your choice), offering a personalised touch.
- Comforting & Thoughtful: A pocket-sized keepsake that children can carry with them, providing comfort when they feel sad, scared, or miss home.
- Versatile & Practical: Ideal for holding ID cards, keys, or passes, while the whistle adds an extra layer of functionality.
Specifications:
Materials: Premium gold acrylic with engraved text and a two-arm hugging design.
Size: Approximately 5cm x 5cm, small enough to fit comfortably in a pocket.
Care Instructions:
Clean with a soft cloth, be careful with scratching the mirror gold acrylic
Avoid exposure to water
How To Order:
- Enter the "from" at the gold mirror acrylic (ex. from mummy and daddy, from mum) as well as the back
- Enter the name who this pocket hug is for (ex. Caeley)
- Add the product to your cart and proceed to checkout.
Notes:
- The message at the back will be adjusted if it is from only one person or from 2 or more. (ex. from me vs from us)
- Each pocket hug is individually handcrafted, ensuring every piece is unique and made with care.
- Please allow 5–10 working days for production and dispatch.
This Personalised Pocket Hug is the perfect way to show your child that you're always with them, even when you're apart. Thoughtfully designed and made in Australia, it’s a heartwarming gift to help ease the transition into school and offer lasting comfort.
